Shipping & Return Policy
1. Fast and Reliable Delivery:
MyShop is dedicated to delivering your orders swiftly and securely. We partner with trusted courier services to ensure your purchases reach you in the shortest time possible, regardless of your location within India.
2. Order Processing Time:
Once your order is confirmed, it will be processed within 1-2 business days. You will receive an email confirmation with your tracking details as soon as your order is dispatched.
3. Shipping Charges:
We offer competitive shipping rates based on your location and the weight of your order. Shipping charges will be calculated at the checkout, allowing you to review the total cost before making the payment.
4. Tracking Your Order:
You can easily track your order using the provided tracking number. Regular updates on the status of your shipment will be sent to you via email or SMS, ensuring you are informed about your order's journey until it reaches your doorstep.
5. Delivery Timeframe:
Delivery times may vary depending on your location. Typically, you can expect your order to be delivered within 3-7 business days from the date of dispatch. For remote areas, delivery may take slightly longer.
Return and Refund Policy
1. Hassle-Free Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the items within 15 days of receiving your order. Please ensure the items are unused, in their original packaging, and accompanied by the original invoice.
2. Initiating a Return:
To initiate a return, please contact our customer support team with your order number and details of the items you wish to return. We will guide you through the return process, including arranging for the items to be picked up from your address.
3. Refund Process:
Once we receive the returned items and verify their condition, we will process your refund. Refunds will be made to the original payment method used during the purchase. Please note that shipping charges are non-refundable.
4. Damaged or Defective Items:
In the rare event that you receive damaged or defective items, please contact us immediately with clear photos of the damaged or defective products. We will either replace the items or issue a full refund, as per your preference.
5. Exchanges:
At the moment, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the item you desire.
Thank you for shopping at MyShop. If you have any questions or concerns about our Shipping & Return Policy, please feel free to contact our customer support team. Your satisfaction is our priority, and we are here to assist you throughout the process. Happy Shopping!